Frequently Asked Questions
Everything you need to know about our premium air and water purification solutions.
How often should I replace the filters in my Coway air purifier?
For optimal performance, we recommend replacing the HEPA filter every 12 months and the Carbon filter every 6 months. The pre-filter should be cleaned every 2-4 weeks depending on usage.
Does Coway offer professional installation for water filtration systems?
Yes, we provide professional installation services for all under-sink and countertop water filtration systems. Once your order is placed, a service technician will contact you to schedule an appointment.
What is the standard shipping timeframe for new orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the Coway return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund, minus shipping costs.
Are Coway products covered by a warranty?
Yes, all Coway products come with a limited manufacturer's warranty. Most air purifiers include a 3-year limited warranty covering internal motor and electronic parts.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.